Refunds and cancellation

If you change your mind within 7 days of your first payment, write to us and we'll refund it in full. No reason needed and no questions asked.

You can cancel any time. Cancelling stops the next payment. It doesn't end the time you've already paid for.

A first subscription payment, monthly or for the school year, is refunded in full if you ask within 7 days of that payment.

After 7 days we don't refund a payment that has already been taken, but you can cancel so you aren't charged again. If something went wrong at our end, tell us and we'll put it right, whether or not 7 days have passed. That covers being charged twice, or charged after cancelling.

Refunds go back to the card or account you paid from. Razorpay normally takes 5 to 7 working days to complete one.

Cancel from Settings, or write to us. Cancelling takes effect at the end of the period you've paid for. If you cancel a monthly plan on the 3rd, you keep everything until your next renewal date would have been.

After that you move to the free version. Nothing is deleted. Work your teacher or tutor sends still arrives, everything you've added stays readable, and you simply can't add new work of your own until you subscribe again.

Cards expire and banks decline things. If a renewal fails, nothing changes for 7 days. You keep full access while we and your bank retry, and we'll show a message asking you to update your card.

If it still hasn't gone through after those 7 days, the subscription ends and you move to the free version. You can subscribe again whenever you like, and if you joined during our founding period you keep your founding price.

The price you see is the price you pay. Nothing is added at checkout. For customers in India the price includes GST. If you are paying from outside India the price is the same, and your bank converts at its own rate.

Write to team@avivmatrix.com from the email address on the account, and say what you'd like refunded. We'll reply within 3 working days.

If you're not happy with how we handle it, you can escalate to Priya Yeluchuri, Grievance Officer, at the same address.

Or call +91 80735 82033.

B-104, Silverton Apartments, Chikka Begur, Bangalore 560068